Firstly, can I thank you for the time that you’ve taken in contacting us
either via twitter, guest services or the press office. We haven’t been
ignoring you but as the Divisional Director here at Thorpe Park, I
wanted to be the one to answer your concerns. As a team we have
listened to the feedback and fully respect the opinions of everyone who
has been in touch. Our objectives here at Thorpe Park are to ensure
that our guests have a great time and we are always concerned with and
take very seriously any negative feedback.
We were of course aware of the ASDA and Tesco stories that made the
headlines a few weeks ago but believe there is a difference between that
example and The Asylum Maze which is primarily a matter of context.
Unlike Tesco and ASDA, the Asylum is not something you’ll find in any
public places. It is set within a contained environment here at Thorpe
Park and is a very small element of a Halloween event aimed at adult
visitors – all of whom have made the decision to visit and have paid
entry for the Fright Nights experience. As we’ve said, it has never
attracted any serious level of complaint from those that have visited.
As you know, the maze is also in its 8th year of operation and remains
one of the most popular attractions during the event – you may have seen
some of the many positive comments and feedback that our guests are
posting on Facebook and Twitter. For those that have been through the
maze, it is clear that it is an extreme and simulated experience which
draws on classic horror film content and is themed as a cinematic
experience. It is not intended, nor is it deemed to be by those that
have visited, to be in any way offensive and is not a realistic
portrayal of a mental health or indeed any other institution.
I understand that this response will not be the one that you’re after
but I do want to reassure you that we have listened and thoroughly
appreciate your opinion.